We deliver pre-built and bespoke AI workflows for SMEs — streamlining operations, cutting manual work, and creating space for growth
Select from our core operational areas or discuss a custom solution tailored to your specific needs
Automate prospect discovery, lead qualification, and initial outreach to fill your pipeline consistently
Keep your CRM clean, updated, and actionable with AI-powered data flows and insights
Personalized, intelligent email campaigns that convert prospects into customers
Maintain a consistent, engaging social presence powered by intelligent automation
Drive more qualified traffic with intelligent SEO automation and lead capture
Seamless appointment booking and calendar optimization that saves time daily
Always-on customer support that feels human and resolves issues instantly
If your team spends time doing it manually, we can likely automate it. Let's discuss your unique workflow needs and build something perfect for your business.
Discuss Custom Solution →Watch real-time demonstrations of how our automation transforms your business processes
Demo coming soon - Book a live demo to see this in action!
Demo coming soon - Book a live demo to see this in action!
Demo coming soon - Book a live demo to see this in action!
Halo ITSM is a unified platform designed to help organisations manage incidents, requests, assets, and changes through a single, intuitive system — enhanced with intelligent automation.
Bringing together the core components of IT service delivery into one configurable platform
Log, track, and resolve incidents efficiently with clear ownership, prioritisation, and SLA management. Incidents are routed intelligently to ensure faster resolution and improved service continuity.
Provide users with a structured self-service portal where they can raise requests, track progress, and access knowledge articles, reducing unnecessary service desk workload.
Maintain a centralised knowledge base to support both service desk staff and end users. Knowledge articles can be surfaced automatically to improve first-time resolution and consistency.
Control and assess change through defined workflows, approvals, and impact analysis. Problem management tools help identify root causes and reduce recurring incidents.
Track assets, configurations, and dependencies within a single source of truth, supporting better decision-making and improved visibility across the IT estate.
Halo ITSM integrates with a wide range of third-party systems, enabling it to sit comfortably alongside existing tools and business applications.
A single workspace where service desk teams can manage all aspects of IT service delivery
Halo ITSM provides a unified interface where incidents, requests, changes, assets, and knowledge are accessed from a single workspace, reducing complexity and context switching.
The platform is ITIL-aligned by design, with configurable workflows that adapt to the size and maturity of your organisation. Whether supporting a small internal IT team or a larger managed service environment, Halo ITSM scales without introducing unnecessary overhead.
All service operations visible in one place
Built around industry best practice frameworks
Grows with your organisation without complexity
Intelligent automation to improve efficiency and consistency across service operations
These capabilities help reduce repetitive manual work, improve response times, and support more proactive service management.
A flexible, modern approach suited to organisations at different stages of maturity
Seeking improved control and visibility over service delivery and operational processes
Supporting multiple customers with efficient, scalable service management tools
Needing scalable service processes that evolve with business requirements
Aiming to standardise service delivery without excessive complexity
As a Halo ITSM partner, we focus on delivering practical, well-structured implementations aligned to real operational needs.
Our background in business systems, hosted environments, and automation allows us to position Halo ITSM as part of a wider operational framework rather than a standalone tool.
We work with customers to ensure Halo ITSM is configured appropriately from the outset, with scope to evolve over time as requirements grow.
Get in touch to discuss how Halo ITSM could fit within your existing environment or explore implementation options.
Book a Consultation →Sentinel C2 is a voice AI assistant that handles incoming IT support calls around the clock — resetting passwords, checking tickets, monitoring infrastructure, and escalating when needed.
Sentinel C2 handles routine IT support tasks via voice, freeing your team to focus on complex issues
Securely resets Active Directory passwords after PIN verification. Callers authenticate, request a reset, and receive their new password — all hands-free.
Callers can check the status of their support tickets, get updates on high-priority issues, and receive estimated resolution times without waiting on hold.
Query vSphere VMs, datastores, and hosts. Check Parallels RAS session status. Get real-time infrastructure health reports over the phone.
Authorized admin users can execute pre-approved shell commands remotely via voice — perfect for quick fixes and system checks when you're away from your desk.
Guides callers through Splashtop SOS setup for remote assistance sessions. Gets users connected to your technicians faster with step-by-step voice instructions.
Identifies callers by phone number and personalizes interactions based on their history, authorization level, and previous support requests.
When AI can't resolve an issue, Sentinel ensures it gets to the right human — fast
Sentinel C2 doesn't just answer calls — it manages them intelligently. Whether routing to the right department, escalating urgent issues via Teams, or taking detailed messages when no one's available, every call is handled professionally.
The system uses Azure Communication Services for enterprise-grade telephony and Deepgram's Voice Agent for natural, low-latency conversations that don't feel robotic.
Routes calls to support, accounts, or sales departments based on caller intent
Sends Microsoft Teams notifications and adaptive cards when issues need human intervention
Takes detailed messages when transfers fail or no one answers — nothing falls through the cracks
Sends email alerts for escalations, missed calls, and urgent issues requiring follow-up
Sentinel C2 integrates with the tools you already use for seamless operations
Escalation cards and notifications via Bot Framework
User authentication and password management
Monitors inbox and sends notifications
Enterprise-grade telephony and call handling
Real-time conversational AI with low latency
Infrastructure queries and session monitoring
Remote support session setup guidance
Settings, call logs, and user management UI
Every feature designed with MSPs and IT teams in mind
Choose from Deepgram voices like Angus, Asteria, and more. Match your brand personality with the right voice.
Standard, admin, and restricted levels control what each caller can do. Sensitive operations require higher authorization.
Complete call logs and interaction history. Review conversations, track patterns, and improve support quality.
Continuous monitoring service for all integrations. Get alerts when something needs attention — day or night.
Sentinel C2 is designed for organizations that want to provide excellent phone support without scaling headcount
Handle client calls 24/7 without expanding your support team. Automate tier-1 requests and focus on high-value work.
Reduce ticket volume by automating password resets and status queries. Give employees instant support access.
Provide professional phone support outside business hours without paying for overnight staff or missing urgent calls.
Scale your support capacity without linear cost increases. Handle more calls with the same team.
See how Sentinel C2 can handle your phone support 24/7 while your team focuses on what matters.
Book a Demo →Crakd.ai was founded with a simple mission: to bring enterprise-level AI automation to small and medium businesses. We believe every growing company deserves access to powerful tools that were once only available to large corporations.
Our team combines deep expertise in AI, workflow automation, and business operations to deliver solutions that actually work in the real world. We don't just implement technology – we solve business problems.
We measure success by your outcomes, not by the complexity of our solutions
Every workflow is tailored to your specific business processes and goals
We're with you for the long term, continuously optimizing and improving
Ready to transform your business operations with AI-powered automation? Let's talk about what's possible for your team.
No commitment required. Let's explore what AI automation can do for your business.
Demo coming soon - Book a live demo to see this in action!