AI-powered service management for IT and operational teams. Intelligent automation that handles the routine so your team can focus on what matters.
Halo ITSM is a modern, all-in-one IT service management platform. It combines traditional ITSM capabilities with AI-driven automation to streamline how your team handles incidents, requests, changes and assets. One licence covers everything — no paid add-ons for AI features.
Every Halo licence includes AI capabilities as standard. No extra modules, no premium tiers.
AI analyses every incoming ticket — the language used, historical data and business impact — then automatically assigns priority and category. No manual sorting.
Tickets are routed to the right team or agent based on content analysis and past resolution patterns. The system learns from every interaction and gets smarter over time.
When multiple tickets point to the same root cause, Halo flags it automatically. Five people report email issues within an hour? Major incident detected before anyone has to connect the dots.
Before a ticket is even created, Halo suggests solutions from your knowledge base. Common issues get resolved at the point of contact, reducing ticket volume.
For routine issues — password resets, Wi-Fi troubleshooting, access requests — Halo can resolve tickets end-to-end without human intervention.
AI-enhanced reporting and dashboards surface trends, predict bottlenecks and help you make data-driven decisions about your service operations.
No nickel-and-diming. Your Halo licence includes: