Crakd Solutions

Opera AI Sentinel

An AI IT engineer that answers your support calls, manages your infrastructure, creates tickets, and monitors your systems 24/7.

Deployed in minutes. A fraction of the cost of a hire. Sentinel replaces or augments Level 1 and Level 2 IT support with an always-on AI platform.

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Overview

What is Sentinel?

Sentinel is a unified AI platform that combines conversational AI, voice telephony, helpdesk automation, and 24/7 infrastructure monitoring into a single deployable product. It doesn’t just answer questions — it acts. VM restarts, password resets, ticket creation, system monitoring — all handled automatically.

Capabilities

Six platforms in one

Everything your IT support needs, unified in a single deployment.

Multi-Channel AI Assistant

Responds via Microsoft Teams, phone calls, web chat and email. Natural conversation with sub-second voice latency. Callers speak naturally, Sentinel understands and acts.

Infrastructure Management

Direct integration with VMware vSphere, Parallels RAS and Active Directory. List VMs, power on/off, restart servers, reset passwords, monitor resources — all through conversation.

Helpdesk & Ticketing

Full ticket sync with Spiceworks. AI analysis, categorisation and semantic search across all historical tickets. Email-to-ticket with automatic priority detection.

Voice Intelligence

Real-time speech-to-text, AI reasoning, text-to-speech pipeline. Caller recognition with personalised greetings. New caller onboarding. Call transfers to human support with AI briefing.

24/7 Monitoring & Alerting

Scheduled health checks on all integrations. 4-level escalation: Teams notification, email, phone call, daily digest. Intelligent alert deduplication with business impact assessment.

AI Knowledge & Memory

Vector database for semantic search across conversations and tickets. Remembers previous interactions. RAG-powered responses. Multi-LLM routing for optimal performance.

Use Cases

Built for teams that need to do more with less

Managed Service Providers

Handle L1/L2 support across all your client organisations from a single platform. Multi-tenant by design. Reduce headcount, increase coverage.

Small IT Teams

An always-on junior IT engineer for teams of 1–5. Extends your capacity 24/7 without the cost of another hire.

Mid-Market IT

Automate routine requests across 100–1,000 employees. Free your senior engineers from password resets and VM restarts.

Advantages

What makes Sentinel different

Unified platform — chat, voice, monitoring and ticketing in one product, not four
Sub-second voice AI — real phone call handling, not just chatbots
Infrastructure-native — direct vSphere, AD and RAS integration
AI that acts — not just answering questions but executing (VM restarts, password resets, ticket creation)
Self-deploying — Docker-based, stood up for a new client in minutes
Caller memory — personalised experience that improves over time
Multi-LLM routing — Gemini, Claude and Ollama for optimal performance and privacy

Deployment

Up and running in minutes

Sentinel ships as a single Docker deployment. One command to start. Volume-mounted for live editing. Deploy in your cloud or on-premise — isolated instances per customer for MSPs.

Cloud

We host and manage your Sentinel instance. Azure services for voice and Teams integration.

On-Premise

Run Sentinel on any Docker host within your own infrastructure. Your data stays on your network.